Refund policy

Sometimes, you just need to try on your purchases in the comfort of your own home. If you do need to return your Exquisite Jewelers or accessories, you have 14 days from the date you received your online order to exchange or return for a refund. 

Just make sure that your items are returned new, unused and are in the same condition as they were when purchased, complete with intact tags and packaging. Please note, tags that have been removed cannot be returned. Returns and exchanges that do not meet our policy will not be accepted and be sent back to you. Gift cards are non-returnable. 

Returns and exchanges will be free for items that have also met the free shipping conditions within the USA.  For items not meeting this condition or sent elsewhere, you will be responsible for the fee of the insured shipment back to us. This fee may be waived (depending on country) if item is to be exchanged for something of same or higher value.

Purchases in store will not be refunded, but can be exchanged within 14 days. 

To complete your return or exchange, we require a receipt or proof of purchase.